A WAVEBOND customer called one day complaining of a congested incoming call log; a predicament from which they had suffered on a daily basis due to the limited availability of business telephone lines. The problem was that the operator had enough lines to field the numerous calls, but did not possess the necessary technology required to utilize them.

The customer already had an old PBX station in place, so WAVEBOND was able to enhance the existing network infrastructure by installing a new SIP Server with Call Center-enabled features. The client’s agents were all positioned in remote locations around the world, and had been using applications such as XLite, and hard-phone devices from Linksys.

WAVEBOND enabled interactive voice response technology and integrated the same with the organization’s existing customer relationship management. Soon enough the company was able to track, forward and record incoming calls, as well as generate a variety of reports demonstrating performance patterns.

WAVEBOND managed to effectively integrate smooth and flexible workstations at various endpoints, ensuring complete customer satisfaction with the achieved outcome.